FREQUENTLY ASKED QUESTIONS


Type Directors Club

Is your question not listed below? Please contact tdc@oneclub.org.

NOTE: Our office is open Monday – Friday, 10AM – 6PM Eastern Standard Time.



ENTERING

Do I have to be a member to enter?
No. You do not have to be a member to enter. However, we do offer a discount to members.

How do students enter Type Directors Club?
Make sure your Account Type is "Student" or "Faculty" and the Student categories will appear.

How do I enter?
If you are new to Type Directors Club, you can easily create an online account which will allow you to enter.

How much does it cost to enter? Is there a registration fee?
There is no registration fee to enter. However, there is a fee for each entry that you submit. These fees vary by category. To view the different categories and fees, scroll over the "Categories" tab in the top navigation or click here.
NOTE: All fees listed are in U.S. Dollars.

How do I change my account information?
Follow these steps to change your account information:
  • Log into your account
  • On the left navigation column, click the "Account Details" tab.
  • For security purposes, you may be asked to enter your login details again.
  • Update your account information as needed and click the "Submit" button.

Do I need to provide an English translation for my entries?
Yes. For entries not in English, provide an English translation in the "Translation" section on Step 2 of the entry process.
NOTE: For video entries not in English, provide English subtitles in the video.

Can I edit or add credits after I have submitted payment and completed my entries?
Yes. After you have logged in, click the "Completed Entries" tab on the left navigation column. There you will find a list of all your submitted entries. Under the "Credits" column for the entry, click the "View" link to be directed to Step 3 and update the credits.

Can I edit the entry title or client name after I have submitted payment and completed my entries?
No. You will not be able edit the entry title or client name. If you need to make a change, please email tdc@oneclub.org. Be sure to include the Entry ID in your email.

Can I upload videos or images after I have submitted payment and completed my entries?
No. The entry system will not let you submit payment and complete your entries unless you have already uploaded the required files.

Can I delete my entries after I have submitted payment and completed them?
No, you will NOT be able to delete your entries once you have submitted payment and completed them.
NOTE: All entry fees are non-refundable and non-transferable. Whether you select online or offline payment, you are committing to pay for your entries in full.

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PAYMENT

How can I pay for my entries?
We accept payments by all major credit cards, check or via wire transfer. Credit card payments are subject to a 3% processing fee. Wire transfer payments are subject to a $35 USD processing fee.
NOTE: All offline payments must reach The One Club within 15 business days of the invoice date.
For any payment questions, please contact accounting@oneclub.org.

Who should the check be made out to?
Please make sure all checks are made payable to:   The One Club for Creativity, Inc.

Do you accept payment in foreign currency?
No. All payments must be made in U.S. Dollars.

Why do I keep getting a "VeriSign Error" message when I try to submit my online credit card payment?
There may be limits or restrictions on your credit card or the credit card company may not be recognizing the charge as valid.
You will need to check with your credit card provider to approve the charge and then resubmit your card information.

How will I know if my online credit card payment went through?
Once you click the "Pay Online" button, you will see a pop-up message asking you to confirm. After you click "OK" on that confirmation, you will be taken to the "Important Next Steps" page where you can download a copy of your invoice. An email confirmation along with a copy of the invoice will also be sent to the primary email address for your account.
NOTE: If you do not see the pop-up message, you will need to refresh your web browser or submit payment from a different browser.

Can I receive a refund for my entries after I have submitted payment and completed them?
No. All entry fees are non-refundable and non-transferable.
NOTE: Whether you select online or offline payment, you are committing to pay for your entries in full.
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UPLOAD MEDIA

Why is my file name in grey and not allowing me to select it?
The uploader only accepts files in these formats:   MOV / MP4 (encoded with H.264 codec) and MP3
If your file is in another format, you must convert it to one of these formats in order to upload it.

Why do I keep getting "file too large" errors?
The maximum file size that the uploader will accept is 200 MB.
Anything larger will need to be re-encoded following the specifications listed on the Submission Media Requirements page.

I am selecting my files and see them appearing in my queue but the progress bar stays on 0%. Why is this?
Check with your IT department to see if they are blocking FTP or HTTP uploads or have a cross-domain policy that might be preventing uploads.
Once you are logged into your account, you can also visit this page to try the Simple Uploader or FTP options.

For more information about video uploads, review the Upload Media Help page.
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